Smartaupairs Au Pair Survey Results & Testimonials 2017

We recently asked our au pairs to complete a survey to give us some feedback – here’s an overview of the results and some of the lovely testimonials we received:

So far I am more than happy with smartaupairs. Doesn’t matter what problems or questions there, they always try to find a solution or answer and you really feel the support! It’s good to know that you have someone to talk to.” – Leah B

I am really pleased with smartaupairs as my agency! Some of the aupairs I met have – even if they came with an agency – problems with their families and no one to talk to for help. I think, smartaupairs is doing a really good job here because in the three month since my arrival, I got several mails from you, checking if I am okay or have any questions. That gives a good feeling of having some backup – just in case! 🙂” – Melanie W

This experience will change my life, I mean is already changing!! I have new friends of different parts of the world, I have an other family that love me, I have now 2 little brothers and one little sister, I live in a wonderful house and I am feeling good! I would recommend this experience to anyone!!!!!” – Giulia Z

You have a very lovely and caring team and I always knew that I can contact you with my questions and problems.” – Vanessa D

***

97% of au pairs were happy with Smartaupairs as their UK agency.

98% of au pairs felt that they could contact Smartaupairs or their sending agency in their home country if they had a question or problem. We are really pleased to hear this as it’s very important to us that au pairs speak up if they are in need of some extra support during their placement.

94% of au pairs felt that they received sufficient communication from Smartaupairs. After the au pair’s arrival, our communication includes follow up phone calls and emails, invitations to our regular au pair events and interaction via our social media channels.

100% of au pairs felt mostly or full prepared for their au pair placement. We work with top partner agencies overseas who play a huge role in preparing their candidates for life as an au pair. We have also worked hard to develop our Au Pair Guide over the years which is sent to au pairs before their arrival as a source of information to guide them through their placement.

The most popular resources for finding friends were Facebook and our Whatsapp groups, followed by our au pair area lists and BAPAA resources (website & app).

***

We also received some lovely feedback on our team:

Gianna, thank you for supporting me! Very kind and I always felt like she really cares 🙂” – Judith B

I talked to a few persons from the agency. Everyone was friendly and I felt like they really want to help me.” – Jonas P

There were several members of the agency, who I was in contact with, be it over email or at meetups, and they were all always very kind and supportive.” – Marie V

I was in contact with Simge quite often and I’m very happy about that, she is a great help!” – Anna S

Simge: she is super helpful, very friendly and no matter how often I called the agency she was always very patient and supporting 🙂” – Nadine P

Thank you to all au pairs who took part in our survey, we have found your feedback extremely helpful. We continue to develop our service to ensure that our au pairs have the best possible experience in the UK!

Advertisements

Smartaupairs Introduction Day 2015

Yesterday, the Sunday the 27th of September saw our Annual Smartaupairs Au Pair introduction Day take place.

Nearly 150 au pairs attended which was a fantastic turnout! Present from Smartaupairs were Robyn, Chloe, Tuuli and Sandra and we also had two experienced au pair helpers Johanne and Lara who are currently au pairing in Kent.

We had lots of different social games for the day and we hope many au pairs found new contacts from other local au pairs during the event.

Here are some photos from the event 🙂

Thank you for all who joined us!

This slideshow requires JavaScript.

Paperplanes Activity! 🙂

Here are some of the photos submitted by the au pairs themselves!

Amanda Rebecca SevdaSandra12047117_918712951507992_2362347851365203830_nDaphneDaphne2

Annual Au Pair River Cruise – Book NOW!

The date for the annual Au Pair River Cruise has been announced! Every year, Smartaupairs invites all au pairs who are placed with one of our host families to join us for the event. It’s extremely popular so we recommend booking your place as soon as possible!

Thames River Cruise

Sunday 17th May 2015

All day excursion from just £10 per person

Come and join hundreds of other BAPAA au pairs on a private boat trip to Greenwich. You will travel past famous bridges and historic buildings along the river from Central London, with many exciting views of Westminster including the Houses of Parliament and the London Eye, and then head downstream through the city to the Thames Barrier, Greenwich and back again. At Greenwich you will have time to have a look around – there are lively markets, historic buildings, the famous Royal Observatory and Meridian Line, the Maritime Museum and a beautiful park with wonderful views over London. Bring a picnic or buy lunch in Greenwich.

  • 11am – boat leaves Festival Pier
  • 1pm – boat arrives at Greenwich
  • 4pm – boat leaves Greenwich
  • 5pm – boat arrives back at Festival Pier

The trip costs £10 per person or £12 for friends (non-BAPAA)

You must arrive by 10.45am as the boat leaves promptly at 11am from Festival Pier, in front of The Royal Festival Hall on the South Bank. (Opposite side of the river to Embankment tube.)

Nearest tube station: Waterloo or Embankment. Nearest mainline train station: Waterloo.

If you wish to stay in London for the night of Saturday 16th May, hostel accommodation is available through International Students House, 229 Great Portland Street, London W1. (www.ish.org.uk) Telephone 020 7631 8310, quoting BAPAA.

Britt Boat Trip
Au Pair Britt won our photo competition in 2014. This is her entry taken in Greenwich Park.

Payment details: You can pay via PayPal (even if you don’t have a PayPal account) – go to www.paypal.co.uk and make the payment to finance@bapaa.org.uk. You must include your FULL name, the name of your agency in the UK (Smartaupairs) and your host family, plus the names of any friends going on the trip with you (stating BAPAA or non-BAPAA). You must print off the PayPal receipt or ticket and bring it with you on the day, as you will need to show it when you board the boat (tickets displayed on smartphones will not be accepted)! You must pay in advance for your ticket and refunds are not given.

Smartaupairs will be running a photo competition so REMEMBER TO BRING YOUR CAMERA!

Entries are to be emailed to aupairs@smartaupairs.com by 29th May 2015 and the winner will receive a £20 Amazon voucher. Click here to see some of last year’s entries.

Smartaupairs reserves the right to use any images from the boat trip for the purpose of future promotions.

Any questions? Please e-mail aupairs@smartaupairs.com

My Au Pair Experience in the UK

Tabitha from Germany joined host family in Essex in September and has been reflecting on her placement as it comes to an end. She wanted to share with us the positive experiences, as well as the challenges she faced during her placement.

***

“All in one I find that, being an AuPair was the hardest and the greatest thing I have ever done in my life.

 

It was hard to leave my family, friends and boyfriend behind, to live in another country with another language. I came in this really nice family, who made me part of their family and now I have got a family in Great Britain. We had our bad days, but I really appreciate that they have always been there for me and that they taught me so much.

 

When I just came I looked only after one child. She wasn´t easy to manage in the first few weeks, but we got to know each other and now I´m really feeling sad to leave her.

 

I got to know my host mother. She was so nice to me and she became a really good friend of mine. I went with her to a lot of pregnancy courses and she also took me to some parties, what I found really great. Especially that one Indian party for Diwali. For that , my host mum put me in one of her old Indian costumes. I will never forget that day, there was Indian dance, Indian food and everyone had to take their shoes off, what I found was really strange. Also we had always our little, colourful lunches and our nice talks. Now I can talk about everything with her and I´m really going miss her so much.

 

When the baby was born I had to do so many things, that I had to grow up over night. My host mother gave me a lot of guidelines, which helped, but it was still exhausting to manage and organize everything. My host family let me go home to spend Christmas with my family as a treat. That was so great, but it was so hard to leave my family a second time and when I was back it was worse than in the beginning. In March it got easier, my host mum was recovered, the baby was sleeping and feeding went well and my family came to visit me in London. Also everyone got enough sleep.

 

The last two months were the best of the whole time. Finally it got warmer and the children grew more and more. I´m really looking forward to go home, but I can´t be really happy about that, because I will miss my family. I still don´t know how to say goodbye. The girls mean a lot to me, and also my host parents. All these times when we had nice evenings together, or when we just talked while we had dinner.

 

Also they taught me so much about healthy living and healthy food. I learned so many new recipes. We had a big variety of food. Nearly every day we had a different type of food. We had British, Indian, American, Thai, Italian and in the end eventually German. So I learned how to cook of all different types of food. And I couldn´t cook very well before, so my host mum had to be really patient with me, because I needed time to learn and there was once, that I let the garlic burn. Also I learned some Indian cooking from the childrens grandmother and from the cleaner.

 

With the different types of food I also learned much about the Indian, American and British culture. So I celebrated my first Diwali, the festival of lights, with them. We went to “Nanny´s” house and had lots of nice, fresh, Indian food. There were some more family celebrations, like birthdays, or for example when my host mum´s sister came from America. So they took me often to “Nanny´s” house, like I´m allowed to call her. That is another thing, I really appreciate, that I can call the children’s grandmother “Nanny”. One day she just came to me and said, she is Nanny, I can call her Nanny. I was so surprised, because I always had this thought in my head, that I´m just “the Au Pair”.

 

But I was more than just the Au Pair. For a long time, I thought it would be politeness, when my host mum introduced me as her friend instead of her Au Pair. Or when she made me tea, or all the times when we shared a drink and we had our “movie night” on Friday. Then when baby was born, I was just too exhausted to see, to realize how much I might mean for them. Now I can see. All that time, I was more than just the Au Pair. And to know that, is more than I ever thought would happen. I mean it is actually a part of the Au Pair program, but still, not everyone does this. Some families wouldn´t do that, and so I’m really grateful, that I could be part of a really nice family.

 

I´m very grateful for all, what my family taught me. I will never forget that important part of my life and I´m so glad, that I could shared it with my new British/American/Indian family. They will now always be a part of my life, because they taught me just so much, what will go along with me in my life.

 

I really hope, that we can stay in contact and can visit each other so I´m able to see, how the girls grow up.”

Image

 ***

If you would like to consider becoming/hosting an au pair, we can help! Contact us on 0800 917 8166 or info@smartaupairs.com.

Smartaupairs and Essential Travel team up to answer au pair FAQs

Connie and Essential Travel have worked together on an article to introduce the program to young people seeking cultural exchange.

Connie explains:

“The main purpose of the Au Pair experience is the cultural exchange, learning a different culture by living alongside a family in the host country. Therefore, it is important that a candidate is not afraid to try out new things and has a positive and flexible approach. As the Au Pair will be spending the majority of the time with their host family, they must enjoy family life, spending time with children, and taking part in family activities for instance.”

The article also notes the main benefits that au pairs get out of the program:

– It could be a great way to learn a language if that’s your aim

– There’s no worry about commuting as you will be living with the family

– If you are lucky, you may even get your own car, TV, mobile or land in a place with a pool!

– You will really get to grips with a foreign culture as you will be living it

Click here to read the full article.

Smartaupairs has been featured on www.essentialtravel.com
Smartaupairs has been featured on http://www.essentialtravel.com

If you are interested in taking part in the au pair program, we can help! We specialise in placements to Australia, as we have our very own office in Sydney. We can also help with placements in Europe.

Contact us on 0800 917 8166 or info@smartaupairs.com for more information.

http://www.smartaupairs.com

Testimonials from Host Families

This is a lovely time of year for us, as we hear so many fantastic stories from families and au pairs who are parting ways after spending a year together. Many host families are also confirming their new au pairs in time for the summer or next academic year.

We would like to share with you some of the wonderful feedback we have received over the last few days.

The Clifton family is a long term client of Smartaupairs. They live in Kent and have had Spanish, German and Swiss au pairs through our agency:

“I have been using Smartaupairs for several years now and every year proved successful thanks to the Smartaupairs team’s diligence and kindness.


Thanks to them, the process of finding the “right” au-pair for my family has always been fool-proof: a quick phone-call with a very helpful and supportive person at the end of the line; a few emails exchanged to finalise details and there I was with a list of pre-selected candidates.


I really enjoyed using the Smartaupairs website for its easiness of use as well as finding all the information I needed with just a few very simple clicks.


Once, I have had an emergency where my German au-pair had to go home following a bereavement. It was a stressful time for everyone in the family but thanks to Smartaupairs, some of this stress has been removed within days.


I have recommended Smartaupairs to all my friends with young children and will continue to do so in the future for the quality of service provided is exemplary.


If you looking for reliability as well as outstanding service, you are in the right place!


(by the way, I am not related to anyone in Smartaupairs, I am just a really satisfied customer!)

 

We were delighted to place the Cummings family’s first au pair with them. We understand that the search process can sometimes be daunting for first time host families so do our very best to make things simple.

 

“A huge Thank you for connecting us with three wonderful candidates.

 

We were impressed by all of them but sadly only one can be successful.

 

I can’t tell you how much less stressful our trip will be made with an extra pair of hands and how excited we are to give such a lovely young woman an opportunity to improve her level of English and taste a little slice of English life. I may be married to a French Man but I was born in Yorkshire and a ‘Yorkshire’ household I run no matter where that may be 🙂

 

Thank you again”

 

It’s great to also hear how excited au pairs are about their upcoming placement when they receive their offer from a host family. When Amelie got her confirmation this week, her German agency passed on the news. They told us:

“She is over the moon. She was actually breathless :-)“

 

For more testimonials, please see our website.

We look forward to matching lots more families and au pairs in time for the new school year!

If you are interested in hosting an au pair, please call us on 0800 917 8166, email on info@smartaupairs.com, or register on our website for a call back