Smartaupairs Au Pair Survey Results & Testimonials 2017

We recently did a survey with our au pairs – here is some of their
feedback 🙂 

LeonieSmartaupairs gave me the best match of family you could have! I’m so happy with my family and the support from Smartaupairs!”
Leonie from Germany

I‘m glad Smartaupairs was my agency in the UK. I felt fully informed, the guide was very eliza1helpful! I spent the best summer in London with an amazing host family. Thank you! x”
Eliza from Poland

“I am really happy with mariella1the way Smartaupairs is looking after me. I feel like I could email or call them anytime if I were not getting along with my host family. Luckily I am very happy with the family I work for and live with”
Mariella from Germany

“Keep up the good work and giving us all the informajenny1tion we need. I’m really glad that my year will be a good one because of Smartaupairs.”
Jenny from Germany

Great team! Really helping with problems etc! Such a good experience that I went for a second time 🙂
Britt from the Netherlands

“It was really easy to find the perfect larissa1host family with Smartaupairs. You had great matches.  Thank you very much!”
Larissa from Germany


Comments on our team: 

“Robyn Smith – She always got back to me , very helpful and great at being in touch”

Tuuli – when I had to leave the family because they were awful. Tuuli was very helpful and caring”

“I was in contact with Sandra, she is really nice and she did her job pretty well.” 

“I have been in contact with Gladys Ngadao. She has been really nice and helpful, when i needed some help.”

“I’ve had a lot of contact with Veerle (which was nice because I’m Dutch as well) :)”

“Salla contacted me several times making sure I am feeling good and everything is working out right. She helped me looking for a language school as well. She is a really kind and friendly person! Thanks so much for all your support!!”“I was in contact with different people and they were all super nice and helpful! :)”

“I have been in contact with Tuuli most of the time. She has been an amazing help!”


The below questions asked whether the au pairs felt they could easily contact us for help during their placement, whether overall they were happy with their choice of agency (Smartaupairs or sending agency abroad), and whether they felt the overall communication was sufficient.

It is important for us to ensure we are approachable for our au pairs and tailor our support based on our au pair feedback.
We work with top agencies abroad who supply au pairs excellent support material already at the very early stages of their application, In addition, Smartaupairs provides the au pairs an extensive au pair guide & au pair listings and lots of other tips for connecting with other au pairs
The above question addresses how prepared the au pairs felt ahead/during their au pair experience.
Other interesting stats:


This statistic is perhaps a little surprising – there seems to be a near 50-50 division between those who do/do not attend a language course.


Other means of finding friends which were mentioned were:, family & previous au pair recommendations, language classes, excuses to meet app, smartaupairs own meetups & local au pair pub evenings for example.

We did also gather a list of recommended language classes which is issued directly to all confirmed au pairs along with our other support material 🙂

Welcoming Tamara to Smartaupairs

We are really pleased to welcome Tamara to the Smartaupairs team as our intern!

Tamara has been an au pair in the UK herself and therefore knows exactly what it is like from the au pair’s point of view.

She will be assisting our team in au pair support and will be there to offer advice and guidance to au pairs throughout their application process and placement. She will also be helping to organise some upcoming events!

Tamara is a native German speaker and also speaks Italian and English.

Here is her message to all of our au pairs:


My Name is Tamara, I’m 24 years old and I’m from Austria. I have studied International Cultural and Business Studies in Passau, Germany. Before I went to university I have been an au pair myself. I have spent an amazing year in the UK living with a host family in Oxfordshire.

I’m really happy to be back in the UK and I’ll do my very best to help all of YOU current au pairs to make the most of your stay!


Tuuli & Chloe from Smartaupairs visit Partners in Holland & Germany

Tuuli & Chloe, the head consultants from Smartaupairs visited some of our top Dutch and German partner agencies over the course of Wednesday – Friday last week.
What is a partner agency you might ask?
For an au pair agency like smartaupairs, a partner agency will the agency abroad whose role is to vet the au pair and to ensure correct understanding of the program, before sending the applicant profile over to us in the UK. A significant amount of work goes into applicant preparation before any potential host family will be able to see the application.
It is incredibly important for us to maintain strong relations with our partners abroad. For one, they are in the key position of vetting the au pairs. Secondly, it is important for us to be able to provide any feedback we have received from our families to the sending agencies and similarly take on board any feedback from the agency/au pair perspective. All of this is incorporated in the continued process of program review and improvement for all parties.
We really are lucky to work with such wonderful partners abroad and hope to meet many more next year!

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NEW Welcome Pack Item for Smartaupairs Au Pairs

NEW Welcome Pack Item for Smartaupairs Au Pairs

We are excited to introduce a new item in our au pair welcome packs – “the Childcare Handbook for Au Pairs”. The book is full of useful and easy to understand information for au pairs on childcare.

The book has been written by Emma Dewey, an early year’s childcare specialist and owner of Babyem (childcare training company) in collaboration with BAPAA (British au pair agencies association).

The key topics include

  • Working with parents
  • Supporting children to deal with transitions
  • Sibling rivalry
  • Managing behaviour
  • Child development and activities
  • Learning through cooking
  • Safeguarding

This book will be included for every new welcome pack sent out as of end of October. This book will be for the smartaupairs host family to keep!

In addition to this, au pairs also already receive an au pair handbook – a separate guide the life of an au pair in Britain! Alongside with lots and lots of other useful information..

New Welcome Pack - Now Includes Childcare Handbook!
New Welcome Pack – Now Includes Childcare Handbook!

If you are a family in Britain, find out more here

Families in Australia: