Smartaupairs Au Pair Survey Results & Testimonials 2017

We recently did a survey with our au pairs – here is some of their
feedback 🙂 

LeonieSmartaupairs gave me the best match of family you could have! I’m so happy with my family and the support from Smartaupairs!”
Leonie from Germany
 

I‘m glad Smartaupairs was my agency in the UK. I felt fully informed, the guide was very eliza1helpful! I spent the best summer in London with an amazing host family. Thank you! x”
Eliza from Poland

“I am really happy with mariella1the way Smartaupairs is looking after me. I feel like I could email or call them anytime if I were not getting along with my host family. Luckily I am very happy with the family I work for and live with”
Mariella from Germany

“Keep up the good work and giving us all the informajenny1tion we need. I’m really glad that my year will be a good one because of Smartaupairs.”
Jenny from Germany

Great team! Really helping with problems etc! Such a good experience that I went for a second time 🙂
Britt from the Netherlands

“It was really easy to find the perfect larissa1host family with Smartaupairs. You had great matches.  Thank you very much!”
Larissa from Germany

 

Comments on our team: 

“Robyn Smith – She always got back to me , very helpful and great at being in touch”

Tuuli – when I had to leave the family because they were awful. Tuuli was very helpful and caring”

“I was in contact with Sandra, she is really nice and she did her job pretty well.” 

“I have been in contact with Gladys Ngadao. She has been really nice and helpful, when i needed some help.”

“I’ve had a lot of contact with Veerle (which was nice because I’m Dutch as well) :)”

“Salla contacted me several times making sure I am feeling good and everything is working out right. She helped me looking for a language school as well. She is a really kind and friendly person! Thanks so much for all your support!!”“I was in contact with different people and they were all super nice and helpful! :)”

“I have been in contact with Tuuli most of the time. She has been an amazing help!”

********************************************************************

The below questions asked whether the au pairs felt they could easily contact us for help during their placement, whether overall they were happy with their choice of agency (Smartaupairs or sending agency abroad), and whether they felt the overall communication was sufficient.

It is important for us to ensure we are approachable for our au pairs and tailor our support based on our au pair feedback.
support
We work with top agencies abroad who supply au pairs excellent support material already at the very early stages of their application, In addition, Smartaupairs provides the au pairs an extensive au pair guide & au pair listings and lots of other tips for connecting with other au pairs
The above question addresses how prepared the au pairs felt ahead/during their au pair experience.
preparation
Other interesting stats:

studying

This statistic is perhaps a little surprising – there seems to be a near 50-50 division between those who do/do not attend a language course.

friends

Other means of finding friends which were mentioned were: meetup.com, family & previous au pair recommendations, language classes, excuses to meet app, smartaupairs own meetups & local au pair pub evenings for example.

We did also gather a list of recommended language classes which is issued directly to all confirmed au pairs along with our other support material 🙂

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